Re: Fwd: Need your response on (# 6890796) "my husband died and would like his account deleted"

[Robert <http://dummy.us.eu.org/robert>]

The ID and death certificate should be no problem.

You should communicate further with 23andme.

 1. Ask them whether the court certified copy of the will and the Letters
    of Testamentary are strictly necessary since the will is in both of
    your names and was never executed.
 2. Tell them that, since you have a trust and you never went to probate
    court, Letters of Administration will not be available.
 3. Finally, you should ask them about how to "prove heirship".  If such
    proof is necessary, you should ask Harvey about since I have no idea
    what that means or how you prove that.

 > From: Bhavani <http://www.gmail.com/~bhavaniowl>
 > Date: Tue, 1 Jul 2025 14:08:51 -0600
 >
 > This is a lot MORE stuff that they need! 🥴
 > 
 > ---------- Forwarded message ---------
 > From: <http://www.23andme.com/~customercare>
 > 
 > # Please type your reply above this line #
 > [image: 23andMe] <https://www.23andme.com/>
 > 
 > Hello Bhavani
 > 
 > We need your response to continue helping you with your request (# 6890796)
 > "my husband died and would like his account deleted". Feel free to reply to
 > this email with any questions or additional comments.
 > 
 > We look forward to hearing from you.
 > 
 > Best Regards,
 > 
 > The 23andMe Team
 > 1-800-239-5230
 > Weekdays 3am to 8pm PT
 > Weekends 8am to 4pm PT
 > 
 > Here’s a reminder of what your ticket was about:
 > ------------------------------
 > 
 > *Ej, Jun 25, 2025, 9:19 AM PDT:*
 > Hello,
 > 
 > Thank you for providing the signed form. To further assist you, please also
 > provide the documents below:
 > 
 >    1. Provide a valid copy of your government issued physical photo ID
 >    2. Certified copy of the death certificate
 >    3. In addition to the above form and ID, please provide us with the
 >    following documentation:
 > 
 >    - Court certified copy of the Will
 >    - Court certified Letters of Testamentary (a document issued by the
 >    court clerk which states the authority of the executor of an estate of a
 >    person who has died)
 >    - Court certified Letters of Administration (a formal document issued by
 >    a court of probate appointing a manager of the assets and liabilities of
 >    the estate of the deceased in certain situations)
 >    - Proof of heirship in the following line of authorization priority: (a)
 >    surviving spouse; (b) surviving children; (c) surviving parents; and (d)
 >    other next of kin
 > 
 > We can assure you that our use of the information you provide will be used
 > according to our Privacy Statement and only for the limited purpose of
 > confirming that you are a legally authorized representative who can gain
 > access to the data under this individual's account with 23andMe. You are
 > also able to obscure portions of the Will with information that is
 > irrelevant to the purpose sought, as long as we can verify the relevant
 > information to process your request for access to the account.
 > 
 > Please scan or email a copy of the required documentation back to us.
 > 
 > If you choose to email the document(s) to us, please send the attachment(s)
 > as one of the following accepted file types: PNG, TIFF, or JPG.
 > 
 > Once we receive a copy of all of the required documentation and they have
 > been reviewed by our Legal Team, I can provide you with access to the
 > 23andMe account.
 > 
 > Please let me know if you have any additional questions about this process.
 > 
 > Best regards,
 > 
 > Ej
 > The 23andMe Team
 > This email is a service from 23andMe Customer Care. [2DG6M3-PPJXY]